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FAQs

Q: What other types of assistance may residents receive?
A: In addition to our full range of services, including fine dining, 24/7 recreation, Orchard Heights employs a nursing staff 24/7. Nurses assist with individual residents’ needs such as oxygen management, nebulizer treatments, and diabetic care. Nurses can assist with blood glucose monitoring and insulin injections. Diabetic diet selections are available, and daily exercise classes and programs are offered. Aides provide personal care such as bathing and dressing.

Q: Is Orchard Heights licensed by New York State?
A: Yes, our residence is licensed and inspected by the New York State Department of Health. Department of Health regulated assisted living residences provide assistance with all activities of daily living, including: three meals per day; personal care services such as bathing, dressing, and grooming; medication management; recreational programming; transportation to appointments; 24-hour supervision for any emergencies or care needs. Although not required by the Department of Health, Orchard Heights has Licensed Professional Nurses on-site 24/7.

Q: Can I continue to see my own doctor?
A: Yes, residents have the choice of keeping their personal physician or being referred to the in-house or local physician.

Q: How will I get to my appointments outside the residence?
A: We offer transportation service for weekday doctor’s appointments, if needed, and when available

Q: Can I bring my own furniture?
A: Yes, our rooms are fully-furnished; however, we encourage residents to bring their own favorite belongings.

Q: What are the visiting hours?
A: There are no set visiting hours and families may visit their loved ones at any time.

Q: Can I take my loved one out of the building?
A: Yes. Trips off-site with family members are encouraged. We simply ask that you check with your Nurses Station to take all appropriate medication with you for the length of time your loved one will be gone.

Q: Will my loved one lose his/her independence?
A: On the contrary - we recognize that each of our residents has individual needs. At Orchard Heights we promote resident independence and provide an environment that encourages this to the level of each individual resident.

Q: How much does it cost?
A: At Orchard Heights we understand the pressure families are under to make a well informed decision about how to choose the right residence for their loved ones. With all of the confusing information in the healthcare market right now, we made the decision a long time ago to offer families the most choices, the best quality of care with the most affordable price. Call us today at (716) 662-0651 to speak with our Admissions Director.

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